The starting point
Locate the exact provision the provider says was breached, preserve the supporting records, and separate court or notice deadlines from the cash-flow review. Do not change contractual payments based on general website information.
A review does not pause enforcement
Do not assume a consultation, reconciliation request, or servicing engagement suspends collections or deadlines. Do not stop or alter payments based on this guide. If court papers or legal enforcement concerns exist, contact appropriately qualified counsel promptly while gathering the financial records.
Find the agreement-specific trigger
Default provisions may address remittances, representations, reporting, additional financing, or other conduct. Read the signed agreement and amendments alongside the notice; a label such as “default” does not explain which requirement is at issue. Record the cited clause, alleged event, date, and amount.
Also identify any notice, cure, reconciliation, or dispute procedure. Do not assume those rights exist, apply automatically, or share the same deadline across agreements. An appropriately qualified attorney can evaluate disputed provisions and their enforceability in the relevant jurisdiction.
Separate a returned debit from falling revenue
A bank return shows that a particular debit did not clear; it does not by itself explain why. Compare the bank return information, attempted amount, account activity, and creditor ledger. Processing errors, insufficient funds, and other return reasons require different factual explanations.
Lower receipts are a separate business fact. If the agreement contains a reconciliation process, gather the required revenue evidence and identify how a request must be submitted. A revenue decline does not automatically change remittances, excuse every obligation, or establish that a claimed default is valid or invalid.
Map notices, guarantees, and collection activity
Keep default letters, balance demands, emails, and messages in date order. Identify who sent each communication and whether the claimed balance includes additional charges. Ask for supporting records rather than treating a verbal balance as a complete accounting.
Review any personal guarantee and security documents separately from the business payment schedule. Exposure depends on their wording and the facts; neither automatic personal liability nor automatic protection should be assumed. Court papers, asset-related demands, or disputed enforcement actions deserve prompt attention from counsel, not just a servicing discussion.
Triage deadlines and operating pressure together
Create two short lists: time-sensitive communications and the next operating cash requirements. Put court papers and dated notices where they cannot be overlooked. Preserve envelopes and delivery details, and have an attorney confirm legal deadlines when proceedings or legal rights are involved.
For the financial list, show expected receipts, existing withdrawals, payroll, taxes, rent, and critical vendors. Use actual collection timing, not merely booked sales. This makes a payment proposal easier to evaluate without suggesting that the business can disregard current obligations while a review is underway.
Define what the next review should accomplish
New Guidance Group reviews debt and cash flow and connects owners with independent servicing companies. Those companies handle negotiations, creditor coordination, and all fulfillment. NGG is not a lender or law firm and does not determine legal defenses or represent owners in court.
A useful next-step record identifies unresolved balance questions, realistic payment capacity, urgent notices, and who is responsible for each action. Any proposed payment change needs written terms and appropriate review. Creditor acceptance, reduced payments, and a particular resolution timeline are not guaranteed.
What to prepare for a review
- Signed MCA agreements, amendments, security documents, and guarantees
- Bank statements, debit return details, and processor revenue reports
- Creditor ledgers, default notices, and reconciliation requests or responses
- Court papers with envelopes and delivery records, if any
- Near-term operating forecast and complete debt payment schedule